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13.12.2010

Technical Service Assistant

Doosan Moxy AS develop, manufactures and markets articulated dump trucks for world markets. The factory is located in Elnesvågen, 20 km north of Molde and has 120 skilled workers and a building of 20,000 m2. From 2009 Moxy was a part of the international construction machinery manufacturer, Doosan. With locations in 33 countries, Doosan offered entry into several new markets. The company has high ambitions and a strong focus on people development and technology.

We are searching:
Technical Service Assistant

The position is assigned following responsibilities:
- Work directly for the Doosan Moxy Service Manager to proactively solve issues related to servicing our machines. These issues range from mechanical, electrical, hydraulic and others.
- Primary responsibilities will include immediately follow-up and resolution of customer/dealers issues. This will often involve diagnosing the problem via phone, email or potentially on-site in the field. This position will work together with R&D, Quality and Purchasing to come up with the short-term and potentially long-term (permanent) resolution of any issues.
- Develop metrics for internal and external use to measure our performance
- Understand global concerns of our customers as they relate to different climates, job-site conditions and be able to deal with potentially upset clients and machine-down situations that requires quick decision-making.
- Provide support and guidance for updates and input to parts and operators manuals, creation and distribution of Technical Service Bulletins (TSBs) and provide dealers/customers with Recommended Spare Parts List (RSPs).
- Work closely with Quality, R&D and Purchasing to address design and component issues.
- Provide detailed analysis on issues from the field and follow-up with correct functional leader to find a quick solution for the customer.

The position will directly report to the Service Manager for Doosan Moxy.

Minimum Requirements:
- Engineering degree would be a plus..
- 3 -5 years experience in sales, service, customer service
- Strong technical understanding of hydraulics, mechanics and/or electrical systems
- Customer facing experience
- Fluent English + minimum an additional language
- Project Management skills
- Strong PC Skills

Further information about the position please contact Managing Director Stefan Brosick
T +47 71 26 86 00, m +32 (0) 492 81 6393

Please send application to: ivar.arne.gjeitnes @ doosan.com by January 10th

 


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